Refund policy

Last updated October 22, 2026

To ask for a refund, email support@motopics.net within 30 days with your order page link and what went wrong. Refunds go back to your original payment method, usually within 5 to 10 business days.

Digital photos

We'll refund a photo if:

• it isn't you, or isn't the rider you were searching for;
• the file is damaged or won't download, and we can't fix it; or
• it was removed after you bought it, because someone asked us to take it down.

Because photos can be downloaded the moment you pay, we can't refund a change of mind about a photo that was correctly delivered.

Season and Event Passes

If your pass found no photos of you, we'll refund it in full when you ask within 30 days after the event (or, for a Season Pass, after the season's last event). If the photographer posts photos of you after a refund, buy them separately.

Prints

If a print arrives damaged or defective, email us a picture of it within 30 days of delivery and we'll reprint it or refund it, whichever you prefer. We can't refund prints sent to a wrong address entered at checkout.

Chargebacks

Please contact us before disputing a charge with your bank. We can almost always sort out the problem faster, and a dispute freezes the order while it's reviewed.